★★★★★ Trusted By Hospitality Leaders
The UK's Hospitality HR Document & Policy Hub
Download legally compliant staff handbooks, employment contracts, and HR policies designed exclusively for independent restaurants, pubs, B&Bs, and cafes. Skip the solicitor fees and get protected today.
1,000+ leaders
Coached and supported in hospitality
Providing HR Guidance, Policy & Documents
Our Experience is Global
Trusted by
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![Regents Hotel Logo Winchr]()
Regents Hotel
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![Regent Seven Seas Cruises]()
Regent Seven Seas Cruises
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![The Ritz Carlton Consultant]()
The Ritz Carlton
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![Orient Express Hotels HR]()
Orient Express Hotels
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![Logo of Carlson Rezidor Hotel Group with a red and yellow stylized flower above the company name]()
Carlson Rezidor Hotel Group
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![Radisson-Hr-logo-kit-winchr]()
Radisson Hotels
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![park-plaza-hotel-and-resorts-winchr-hr-kit]()
Park Plaza Hotels
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![mercedes-benz-logo-winchr-hr-kits]()
Mercedes Benz
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![Text reading 'Durrants Hotel' in elegant script and block fonts on a black background.]()
Durrants Hotel
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![A logo for The LeMore Estate featuring a stylized green lion's head and the estate's name in green text.]()
The Lemore Estate
HR Toolkits Built for Your Specific Venue
HR Documents, policies, templates and guidance for your UK business.
Who Is This For?
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Restaurants & Cafes
Manage high turnover, split-shifts, and service charge rules with iron-clad contracts and onboarding guides.
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Pubs & Bars
Protect your license and your team with clear staff conduct rules, zero-hours contracts, and late-night working policies.
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Hotels, B&Bs & Airbnbs
Scaling your property? Get professional employment contracts for your cleaners, greeters, and management staff.
“When people feel confident and cared for, great service follows naturally”
– Founder & Author, Karl Wood
Our HR Services
Need a Single Policy? Browse the Document Shop
From specific project support to retained HR documents for the hospitality sector.
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Maternity & Paternity Leave Toolkit
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Long-Term Sickness Management Policy
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Restaurant Restructure & Redundancy Kit
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TUPE Transfer Checklist for Venues
With 30 years Experience shaping people & culture in luxury hotels worldwide.
We Created Legally sound, ready to use HR documents for hospitality teams.
HR Industry Experience
Why We’re the right choice
For SMEs & Enterprises
29 Yrs
Experience in Hospitality & HR
4
Continents of leadership experience
15,000
workforce mobilised for major international events
300+
senior hires delivered for national operator
1,500+
hospitality leaders learning with us each week
Our HR Confidence Kits
Designed for cafés, coffee shops, bars, restaurants and small hospitality teams that need simple, reliable HR support without extra cost or complication. This kit gives you the core documents and practical guidance you need to stay compliant, protect your business and help new starters feel supported from day one. Everything is written for real hospitality settings so you can focus on service, not admin.
Ready-to-Use HR Documents & Memberships
Generic legal templates don't understand hospitality. Our HR Kits provide industry-specific protection, written by a former Hospitality HR Director. They are fully compliant with UK employment law and ready to download in editable Word formats.
Pick Your Membership Tier to Access Your HR Confidence Kits
Built for growing hospitality venues and boutique hotels that need stronger HR foundations as teams expand and leadership responsibilities increase. This kit gives you the structure, clarity and support that help managers lead well, protect standards and create a consistent employee experience across every shift. It is the ideal choice for operators who want HR that keeps pace with their growth.
Created for independent hotels, multi-site operators and ambitious hospitality groups that want a complete and consistent HR system. This kit brings culture, service and commercial performance together in one place. It gives your leaders the clarity they need, your teams the stability they expect and your guests the consistency they feel. It is the most comprehensive HR toolkit available for hospitality operators who want to raise standards across every location and every shift.
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Disclaimer
WINC HR aims to provide employers and people leaders with practical guidance and support through its documents and resources. These materials are not a substitute for legal advice and should not be relied upon as such.
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WINC HR aims to provide employers and people leaders with practical guidance and support through its documents and resources. These materials are not a substitute for legal advice and should not be relied upon as such.
Employment law is complex and context-specific. How any policy, procedure or guidance is applied will depend on the particular circumstances of your organisation, the individuals involved and the legal framework in place at the time. What is appropriate in one setting may not be suitable or lawful in another.
The materials included in this download have been developed using professional reference sources, sector-standard templates, and original practitioner insight and refined to support clarity, consistency, and real-world application.
While care has been taken to reflect current UK employment law and recognised good practice at the time of publication, legislation, case law and guidance are subject to change.
To the fullest extent permitted by law, WINC HR accepts no liability for any loss, damage, cost or claim arising from the use of, or reliance upon, these materials.
We strongly recommend that independent legal or professional advice be sought before implementing any policy or procedure, particularly where documents are being used in live employee relations matters, organisational change or situations involving legal risk.
By accessing and using these materials, you acknowledge and accept these terms.
Jurisdiction Statement
These documents are written for use within the United Kingdom and reflect employment law and guidance as it applies in England and Wales.
They may not be suitable for use in other jurisdictions, including Scotland, Northern Ireland or outside the UK, where different legal frameworks apply. Users are responsible for ensuring that any document is appropriate for their location and circumstances.
FAQS
Common Questions about our Hospitality HR Services
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I support independent hospitality operators of every size from small cafés and pubs to boutique hotels and multi-site groups. The focus is always on bringing practical HR support that matches your reality and your growth stage.
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Not at all. Many of my clients do not have an in-house HR team. I can act as your HR partner and give you clear support from policy to performance and from culture to compliance.
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Everything from recruitment and employment law compliance through to leadership development employee relations and performance improvement. The aim is to ensure that your people strategy supports your guest experience and commercial goals.
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Yes. They have been built specifically for hospitality. They are simple to understand easy to personalise and fully aligned with current UK employment law. They give you the essentials you must have in place to protect your business and your team.
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Yes. I can review what you already have update what is out of date and make sure everything is compliant practical and aligned with hospitality standards. I also provide helpful templates and tools your team will actually use.
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Yes. I believe hospitality happens in person so where needed I can join you on location for leadership coaching, investigations, recruitment support, or team sessions. Remote support is also available whenever needed.
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There are flexible options including project support, retained support, or hourly advisory support. You choose the mix of help that works best for your business and your budget.
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Simple. Book a consultation using the button at the top of the page. We will have a conversation about your needs and decide together on the best next step.
About WINC HR
Strategy Meets Soul. HR That Understands Hospitality.
WINC HR is an independent consultancy helping hotels and hospitality businesses build confident, people-first workplaces. With over 30 years of leadership experience across luxury hotels worldwide, we combine commercial insight with emotional intelligence — shaping people strategies, leadership programmes, and HR systems that feel as human as they are effective.
HR excellence
"Karl reminds us that leadership is about compassion, inclusion and courage. He brings a rare blend of practical strategy and genuine care for people. Working with him is inspiring and shows what purpose driven leadership can achieve for communities and teams."
"Karl's strong leadership and forward-thinking approach to sustainability brought immense value to our hotel. His expertise in HR and hospitality helped us navigate evolving challenges with confidence, while his commitment to fostering an inclusive and empowering workplace earned the respect of our entire team. Any business seeking to enhance credibility and growth would benefit greatly from his support."
"Few people lead with such sincerity and heart. Karl turns ideas about leadership into action that opens doors and changes lives. His kindness and purpose show in the way he builds opportunities for people."
"Karl builds a culture of excellence and inclusion. He aligns people strategy with business goals and brings people with him. Any organisation would be fortunate to work with him."
"Through Karl's guidance and WINC HR's dynamic HR solutions, I've refined my leadership approach, cultivated a more engaged and productive team, and elevated my management skills to an entirely new level. WINC HR seamlessly aligns business goals with employee growth and well-being, making it a game-changing partner for organisations aiming to unlock their full potential."
"Working with Karl has been a transformative experience. His visionary leadership and innovative HR strategies have empowered businesses, particularly in the hospitality sector, to build stronger teams, improve workplace culture, and achieve remarkable success even in challenging environments."
"Karl blends care, professionalism and authenticity in a way that brings the best out of people and the places they serve. He shows what true hospitality looks like; inclusive, thoughtful and deeply human."
"Karl reminds us that leadership is about compassion, inclusion and courage. He brings a rare blend of practical strategy and genuine care for people. Working with him is inspiring and shows what purpose driven leadership can achieve for communities and teams."
"Karl's strong leadership and forward-thinking approach to sustainability brought immense value to our hotel. His expertise in HR and hospitality helped us navigate evolving challenges with confidence, while his commitment to fostering an inclusive and empowering workplace earned the respect of our entire team. Any business seeking to enhance credibility and growth would benefit greatly from his support."
"Few people lead with such sincerity and heart. Karl turns ideas about leadership into action that opens doors and changes lives. His kindness and purpose show in the way he builds opportunities for people."
"Karl builds a culture of excellence and inclusion. He aligns people strategy with business goals and brings people with him. Any organisation would be fortunate to work with him."
"Through Karl's guidance and WINC HR's dynamic HR solutions, I've refined my leadership approach, cultivated a more engaged and productive team, and elevated my management skills to an entirely new level. WINC HR seamlessly aligns business goals with employee growth and well-being, making it a game-changing partner for organisations aiming to unlock their full potential."
"Working with Karl has been a transformative experience. His visionary leadership and innovative HR strategies have empowered businesses, particularly in the hospitality sector, to build stronger teams, improve workplace culture, and achieve remarkable success even in challenging environments."
"Karl blends care, professionalism and authenticity in a way that brings the best out of people and the places they serve. He shows what true hospitality looks like; inclusive, thoughtful and deeply human."
Our Reviews
Blog & News
Hospitality HR Insights & Industry News
Stay ahead with practical insights from the frontline of hospitality HR. From leadership tips to policy changes, we share what matters most to hotel owners, GMs, and hospitality leaders — no fluff, just useful ideas you can act on.
WINC Wire
Hospitality’s most human industry voice
Join a growing community of hospitality professionals. We share real stories, honest leadership insights, and the trends shaping the future of our industry… delivered without the corporate jargon.
If Bears Did Leadership
Simple wisdom for modern leaders
A reflective leadership book using bear-led metaphors to explore trust, courage, empathy, and decision-making. Written for leaders who want to lead well without losing their humanity.
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30+ Years of experience in luxury hospitality
Personalised Support for Owners & GMs
Backed by a Trusted Network of Experts
Insights Shared Weekly via WINC Wire & HR Horizons