equality through diversity inclusion leadership

Conflict resolution and mediation

There are times in all organisations where workplace conflict or disputes can no longer be resolved in-house, and expert mediation is required. Among our team are qualified mediators who can provide your organisation with a structured, impartial and transformative way forwards.

Our aim is always to build empathy on both sides of the disagreement, and to de-escalate the situation wherever possible. Our mediation consultants are particularly skilled in situations where diversity or difference has been a factor.

Grievance mediation and conflict resolution – our approach

We provide business mediation services in London and across the UK. Below is an outline of what to expect from the WINC HR mediation process:

  • One-to-one meetings with those involved
  • Exploration of what the individuals would each consider to be a fair and reasonable resolution
  • Establishing recognition from the individuals that there is a need to agree a way forward
  • Mediator reflection
  • Joint discussion with all parties to agree the ways forward
  • Consultant write-up of session(s)
  • Follow-up one-to-one conversations with the individuals and their line managers after six months.

A positive approach to dispute resolution

We often support our mediation methods with carefully considered team-building sessions for your staff and management teams. Themes for these sessions might include:

  • Coping with stressful situations
  • Resilience and emotional intelligence
  • Managing your emotions
  • Wellbeing at work
  • Team dynamics
  • Building inclusive teams that understand workplace difference
  • Positive and practical ways of managing workplace stress.

find out more about our approach to tackling bullying, discrimination and harrassment

All public authorities and any organisation that carries out public functions or services must comply with the Public Sector Equality Duty by law.